Privacy Policy

Introduction

Welcome to Rahela's Rolling Kitchen's Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or place orders with us.

We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and delivery address.
• Order Information: Details about the products you purchase, pre-order, or express interest in.
• Payment Information: Credit card details, payment method details, and transaction history. Note that we do not store complete credit card information on our servers.
• Communication Information: When you contact us, we may keep a record of your communication to help solve any issues you might be facing.
• Technical Information: IP address, browser type, device information, and cookies.

How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including pre-orders
• To process payments and prevent fraudulent transactions
• To communicate with you about your orders, products, and services
• To improve our website, products, and customer service
• To send you marketing communications (if you have opted in)
• To comply with legal obligations

Payment Processing

When you make a purchase or place a pre-order with Rahela's Rolling Kitchen, we process payment information through secure third-party payment processors. We do not store complete credit card information on our servers.

Our payment processors use industry-standard encryption to protect your payment information during transmission. They are also compliant with PCI DSS (Payment Card Industry Data Security Standard).

Pre-Orders

When you place a pre-order with Rahela's Rolling Kitchen, we collect information necessary to fulfill your order when the product becomes available. This includes your contact information, delivery details, and payment information.

We may charge a deposit or the full amount at the time of pre-order, depending on the product. We will clearly communicate the payment terms before you complete your pre-order.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, delivery services, and other third parties who assist us in operating our business.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

• The right to access the personal information we hold about you
• The right to request correction of your personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: business@rahelasrollingkitchen.co.uk

or using the contact form on our website.